ISO/IEC 20000-1:2018 Lead Auditor Training

PAS151   Type: E-Learning

As per ISO/IEC 20000-1:2018 standard, Punyam Academy provides the ISO/IEC 20000-1:2018 Lead Auditor Training – E-learning course for those who want to get knowledge about how to perform ITSMS audit and get certified as ISO/IEC 20000-1:2018 lead auditor. This ISO 20000 lead auditor online training course is certified by Exemplar Global and participant will get the certificate with Exemplar Global logo on the certificate.

ISO/IEC 20000-1:2018 Lead Auditor Training


Punyam Academy’s this ISO 20000 lead auditor training online course provides training and ISO 20000 lead auditor certification which is beneficial for users to become ISO 20000-1 2018 lead Auditor for IT Service Management System. To understand the requirements of ISO 20000-1:2018 standard, ISO 20000-1:2018 Lead Auditor Training helps users to learn everything about Audit Techniques, Audit Process, and Audit Requirements as per the ITSMS standard.

The online ISO 20000-1:2018 Lead Auditor Training Course on IT Service Management System is available in e-learning mode. The beneficiary of this ISO 20000 lead auditor training online is to attend this e-learning course from home or office at a convenient time for that user or participant. This course also helps company employees to qualify as 'Certified ISO 20000 lead Auditor' based on ISO 20000-1:2018 standard. The participants will get ISO/IEC 20000-1:2018 lead auditor certificate as a trained lead auditor, after successful completion of this online course as well as passing session exam and final exam. This course is certified by Exemplar Global.


Punyam Academy’s this ISO 20000-1:2018 lead auditor online training course comprises in the following 08 sessions,

  • Session - 1: Overview of ISO/IEC 20000-1:2018 ITSMS
  • Session - 2: ISO/IEC 20000-1:2018 Requirements
  • Session - 3: ISO/IEC 20000-1:2018 Terms and Definitions
  • Session - 4: ISO/IEC 20000-1:2018 Documented Information
  • Session - 5: ISO/IEC 20000-1:2018 Internal Audit Process
  • Session - 6: Audit Terms and Definitions and Roles and Responsibilities
  • Session - 7: Performing an Audit
  • Session - 8: Nonconformity and Corrective Action

Each of the above sessions consists of modules such as lectures, hand-outs and session exams as well as one final exam as below:

In this module, the user gets a presentation with explanatory audio on each of the above-mentioned 08 topics to understand the subject well.

For all the above 08 sessions, the handouts are given in more than 80 pages in pdf format. The participant of this ISO 20000 auditor course can download and save the handouts in their computer for future reference. Also, they can print them or read them offline to get detailed knowledge of all the topics.

In this Lead Auditor Training course, a total of 08 session-exams and one final exam are given. After passing the final exam, the auto-generated ISO/IEC 20000-1:2018 Lead Auditor Certificate can be downloading and print by participants. This certificate can be verified by anyone anytime from this website.

Audit Checklist:
A complete set of more than 00 ISO 20000-1:2018 audit checklists are given as a ready-to-perform lead audit tool. Participants can download it for future reference and use it during the audit process of the organization.

SMS Manual and ITSMS Plan:
An SMS Manual of 51 pages and ITSMS plan, as well as SOP and templates, are given to use as ready reference material.


After completion of this ISO 20000-1:2018 Lead Auditor Online Training e-learning course, the user will be able to:

  • Familiarize with ISO/IEC 20000-1:2018 requirements in detail.
  • Know about the resource requirements and process requirements for ITSMS.
  • Understand the documented information required by ISO/IEC 20000-1:2018.
  • Understand documentation and list of procedures to be maintained, and to check them as an internal auditor.
  • Get the knowledge of internal auditing as per ISO 19011 and use of audit checklist.
  • Understand details of the opening meeting as well as closing meeting and external auditing techniques to perform an external audit on behalf of certifying body as a certified ISO 20000 lead auditor and audit as per ISO/IEC 20000-1
  • Know about the types of auditing and questioning techniques.
  • Familiarize implementation of ISO 20000 Lead Auditor programs for auditing and writing non-conformity and doing adequacy audit of sample documents of some company in detail.
  • Get the ready-to-use ISO 20000 audit checklist with clause-wise questions to perform an effective audit.


  • Individuals who want to become ISO 20000 Lead Auditor from our exemplar global certified course .
  • Individuals involved in the implementation of the management system within the organization.
  • Individuals having a basic knowledge of standard or working in the organization.
  • Key personnel in the implementation of Iso 20000 system within the organization.
  • Other people who have found this course useful and who want to enhance their auditing knowledge and skills, and those looking to achieve formal recognition as trained certified ISO 20000 lead auditor.


  • Knowledge of Management systems and read the ITSMS standard.
  • Understand the Plan-Do-Check-Act (PDCA) cycle.
  •  IT Service management (Knowledge of the following IT Service management principles and concepts)
    • Awareness of the need for IT Service;
    • The active prevention and detection;
    • Ensuring a comprehensive approach to IT Service management.


For details of the authors, trainers and instructors experience and background, please visit our trainers page. They have very rich experience on the subject.


This e-Learning course is provided with study materials and you can read it after your log in or download (PDF format). Use the study materials to reinforce key points and to keep a reminder of what you already learned as well as you can save it in your computer for future reference. The access of this study material is removed after exam is cleared and on line certificate is prepared for the student.


This training program includes the Course Certificate that is issued upon course completion and passing the session exam as well as final exam given in the course with minimum 60% marks. The option to reappear in the exam is also given to student to get this course certificate


After completing the session and passing each session examination the student can appear for final exam. Once the final exam is cleared then it is considered a end of course. The training certificate is ready on our LMS and student can print it or save the training certificate. It is also available for verification by entering the name and certificate number.

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Blaizon C Mathai
Abu Dhabi, UAE

I would like to extend my sincere gratitude in introducing this program. Course material and presentations very valuable indeed and informative too. Even presentations made in simple language

Maria Garcia
California, USA

Great e-learning course by Punyam Academy, easy to use and learning can be done at your own pace. Material and content provided is exceptional. I would definitely recommend to anyone

Paul Thompson
South Africa

My first online course experience and it was pleasant to attend PAS102. I found the course to be very thorough and covered all aspects that are needed to carry out auditing.

Mary Smith
Dubai, UAE

The course has good information for new auditors or anyone that wants to be an internal auditor for understanding the standard. The content was very relevant, and the process of assessment required me to really understand the coursework

Nancy Lewis
South Africa

I was very happy to be able to complete the course online. I enjoyed being able to complete the course at my own pace. The support from Punyam Academy team has been great. Thanks!

Edward Anderson
California, USA

A valuable online opportunity to further skills and knowledge. Enrol for ISO/IEC 17025 auditor course, and fills best certified course in minimum cost

John Davis
Abu Dhabi, UAE

Excellent training at Punyam Academy, friendly atmosphere and lovely staff, highly recommended. Voice enable presentation gives me filling like live training, which saves my time.

Jennifer Nelson

Best place to go for ISO/IEC 17025:2017 Internal Auditor training. I have attended classroom training and found them extremely beneficial and enjoyable. Trainers are very understanding and knowledgeable.

Daniel Johnson
Washington, USA

I appeared for ISO 45001 auditor training course. Highlight of this course is good audio visual presentation, study material to download as well as exams to review my knowledge.

Charles Wilson
Abu Dhabi, UAE

Congratulations to Punyam Academy team for providing best knowledge sharing platform online. Achieved ISO 9001 internal auditor certificate, looking forward to enrol next auditor course very soon.

Karen Smith
California, USA

The course more economical compared to classroom training and flexible timings make it more recommendable. Looking forward for more complex courses like PMP, IRCA certified courses etc.

Ajit Patel
Altrafine Gums

I am highly satisfied with your course on food safety management system. Now I am fully aware about FoSTaC requirements and appreciate efforsts of Punyam Academy throughout the training session.

Dr. Bharat Agrawal
Analytical Development Laboratory Torrent Research Center

The training materials given by Punyam Academy experts proved to be very useful in managing our own requirements. We appreciate trainer's knowledge and efforts in delivering good sessions. All the best for upcoming training programs.

Alpesh Patel
Meghmani Industries Limited

I am happy with the certified ISO/IEC 17025:2017 auditor training course at Punyam Academy. Now I am fully aware about ISO/IEC 17025:2017 transition auditing and quality management requirements for testing laboratory.

Shreeyansh Kumar

Thank you Punyam Academy for providing me world class learning at affordable cost. Trainer has very good knowledge about subject. Training environment & facility at training center is exceptional.

Dattatray Sawarbandhe
CEO, Bombaywalla Foods

A great step has been taken by organizing Food Safety Training and Certification (FoSTaC). This knowledge sharing will only bring all the business motive together of common standard, quality and good healthy surrounding. My India is growing - Keep it up Punyam Academy.

Subhashchandra Pathak
Terapanth Foods Limited

Attending FoSTaC training course for food safety management system is awasome experience. Now I am fully aware about food and quality management requirements in food manufacturing organization.

Sachin Patel
Mazda Limited

Attending classroom training at Punyam Academy was a wonderful experience. I got the opportunity to learn FSSAI requirements as FoSTaC training from experienced instructors.

Sajan Peter
Saudi Arabia

I have purchased and successfully completed ISO 9001:2015 certified internal auditor training course. It is Very professional and helpful training program customised to achieve maximum customer satisfaction.