ISO/IEC 20000-1:2018 Lead Implementer Training

PAS413   Type: E-Learning

The ISO/IEC 20000-1:2018 lead implementer training – Online Course provides detail knowledge about the ISO 20000-1:2018 standard, the benefits of implementing the IT Service Management System, its documentation structures, requirements, and much more. This ISO 20000 lead Implementer Training course comprises audio-visual lectures by experts, handouts, and exams.

ISO/IEC 20000-1:2018 Lead Implementer Training


The ISO 20000-1:2018 lead implementer e-learning training course is specifically designed for people who want to become ISO 20000 lead implementers and have an understanding of the requirements and implementation of ISO 20000. A detailed explanation of the IT service management system, knowledge of the requirements of the ISO 20000 standard, a list of ISO 20000 documentation process, techniques for certification, and other information are all included in the ISO 20000 lead implementer training for IT service management systems. The ISO 20000 lead implementer training will be beneficial to staff members of all kinds of organizations, ISO 20000 consultants, compliance executives, experts, and individuals who want to gain a thorough knowledge of implementing an IT service management system in any organization. After completing this online course, participants will receive a certificate from Punyam Academy for ISO 20000 lead implementer training.

Topics Covered: ISO 20000 Lead Implementer Training

The following sessions—which consist of video lessons, handouts, and online exams—are covered by the online ISO 20000 lead implementer training course:

  • Session - 1: Overview of ISO 20000:2018
  • Session - 2: Requirements of ISO 20000:2018 IT Service Management System
  • Session - 3: Documented Information for ISO 20000:2018 Implementation
  • Session - 4: ISO/IEC 20000-1:2018 Terms and Definitions
  • Session - 5: Steps for ISO 20000:2018 Installation and Certification
  • Session - 6: Climate Action Changes - New Amendments (2024)
  1. Video Tutorials: Expert video tutorials are available on the course dashboard for all five of the above-mentioned sessions. Participants in this course can view them at any moment by using the features Play / Resume / Repeat. We have also supplied animated movies for some of the sessions, such as documentation, risk, and steps, to assist lead implementers in further sharing knowledge with their staff or clients.
  2. Handouts: Handouts containing more than 150 pages are provided in pdf format for all of the above-mentioned sessions. Participants in this ISO 20000 lead implementer course can save the handouts on their computer and print or read them offline to gain a deep understanding of all five areas stated above. In addition to the five themes stated above, participants will receive the following example documents to utilize as ready referral material.
    1. Procedure for communication
    2. Procedures
      • Procedure for communication
      • Procedure for Service Level Management
      • Procedure for Service Continuity
    3. Policies
      • Availability Management Policy
      • Budgeting and Accounting Policy
    4. Sample Forms
      • Format for visitor Entry Register
      • Format for Purchase Order
      • Format for Issue Log
      • Format for Contract Template
  3. Exams: There are five session exams and one final exam in this course. Participants can download and print their ISO 20000:2018 lead implementer training certificate after completing all of the examinations.

Course Objectives

Upon completion of the ISO 20000 lead implementer training – for an IT service management system, participants will be able to:

  • Get an understanding of ISO 20000:2018 standards and their awareness.
  • Familiarize yourself with ISO 20000:2018 IT Service Management System.
  • Get a detailed understanding of the ISO 20000:2018 requirements and sub-clauses.
  • Understand the Plan-Do-Check-Act Cycle of ISO 20000 requirements.
  • Understand, maintain, and retain documented information lists.
  • Familiarize yourself with ISO 20000 certification steps.

Who Should Attend ISO 20000 Lead Implementer Training?

The ISO 20000 lead implementer course for IT service management systems is intended for working professionals, college students, and anyone who wants to advance their professions.

If you are a working professional, a student, an entrepreneur, or an individual looking for certified ISO 20000 lead implementer training, you can Enrol Now!


For details of the authors, trainers and instructors experience and background, please visit our trainers page. They have very rich experience on the subject.


This e-Learning course is provided with study materials and you can read it after your log in or download (PDF format). Use the study materials to reinforce key points and to keep a reminder of what you already learned as well as you can save it in your computer for future reference. The access of this study material is removed after exam is cleared and on line certificate is prepared for the student.


All paid E-learning course includes the Course Certificate that is issued upon course completion and passing the session exams as well as a final exam given in the course with minimum 60% marks. The option to reappear in the exam is also given to student, if failed in any exam.


After completing the session and passing each session examination the student can appear for final exam. Once the final exam is cleared then it is considered a end of course. The training certificate is ready on our LMS and student can print it or save the training certificate. It is also available for verification by entering the name and certificate number.

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Why Learn with us?

Why Learn with Punyam Academy Online Training

How To Get Certification?

How to get Certified for Online ISO Auditor Course
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Blaizon C Mathai
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California, USA

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Altrafine Gums

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