ISO/IEC 20000-1:2018 Lead Implementer Training - Online Course

ISO/IEC 20000-1:2018 Lead Implementer Training

PAS413   Type: E-Learning

The ISO/IEC 20000-1:2018 lead implementer training – Online Course provides detail knowledge about the ISO 20000-1:2018 standard, the benefits of implementing the IT Service Management System, its documentation structures, requirements, and much more. This ISO 20000 lead Implementer Training course comprises audio-visual lectures by experts, handouts, and exams.

ISO/IEC 20000-1:2018 Lead Implementer Training

Description

The ISO 20000-1:2018 lead implementer e-learning training course is specifically designed for people who want to become ISO 20000 lead implementers and have an understanding of the requirements and implementation of ISO 20000. A detailed explanation of the IT service management system, knowledge of the requirements of the ISO 20000 standard, a list of ISO 20000 documentation process, techniques for certification, and other information are all included in the ISO 20000 lead implementer training for IT service management systems. The ISO 20000 lead implementer training will be beneficial to staff members of all kinds of organizations, ISO 20000 consultants, compliance executives, experts, and individuals who want to gain a thorough knowledge of implementing an IT service management system in any organization. After completing this online course, participants will receive a certificate from Punyam Academy for ISO 20000 lead implementer training.

Topics Covered: ISO 20000 Lead Implementer Training

The following sessions—which consist of video lessons, handouts, and online exams—are covered by the online ISO 20000 lead implementer training course:

  • Session - 1: Overview of ISO 20000:2018
  • Session - 2: Requirements of ISO 20000:2018 IT Service Management System
  • Session - 3: Documented Information for ISO 20000:2018 Implementation
  • Session - 4: ISO/IEC 20000-1:2018 Terms and Definitions
  • Session - 5: Steps for ISO 20000:2018 Installation and Certification
  1. Video Tutorials: Expert video tutorials are available on the course dashboard for all five of the above-mentioned sessions. Participants in this course can view them at any moment by using the features Play / Resume / Repeat. We have also supplied animated movies for some of the sessions, such as documentation, risk, and steps, to assist lead implementers in further sharing knowledge with their staff or clients.
  2. Handouts: Handouts containing more than 150 pages are provided in pdf format for all of the above-mentioned sessions. Participants in this ISO 20000 lead implementer course can save the handouts on their computer and print or read them offline to gain a deep understanding of all five areas stated above. In addition to the five themes stated above, participants will receive the following example documents to utilize as ready referral material.
    1. Procedure for communication
    2. Procedures
      • Procedure for communication
      • Procedure for Service Level Management
      • Procedure for Service Continuity
    3. Policies
      • Availability Management Policy
      • Budgeting and Accounting Policy
    4. Sample Forms
      • Format for visitor Entry Register
      • Format for Purchase Order
      • Format for Issue Log
      • Format for Contract Template
  3. Exams: There are five session exams and one final exam in this course. Participants can download and print their ISO 20000:2018 lead implementer training certificate after completing all of the examinations.

Course Objectives

Upon completion of the ISO 20000 lead implementer training – for an IT service management system, participants will be able to:

  • Get an understanding of ISO 20000:2018 standards and their awareness.
  • Familiarize yourself with ISO 20000:2018 IT Service Management System.
  • Get a detailed understanding of the ISO 20000:2018 requirements and sub-clauses.
  • Understand the Plan-Do-Check-Act Cycle of ISO 20000 requirements.
  • Understand, maintain, and retain documented information lists.
  • Familiarize yourself with ISO 20000 certification steps.

Who Should Attend ISO 20000 Lead Implementer Training?

The ISO 20000 lead implementer course for IT service management systems is intended for working professionals, college students, and anyone who wants to advance their professions.

If you are a working professional, a student, an entrepreneur, or an individual looking for certified ISO 20000 lead implementer training, you can Enrol Now!

AUTHORS & INSTRUCTORS

For details of the authors, trainers and instructors experience and background, please visit our trainers page. They have very rich experience on the subject.

STUDY MATERIALS

This e-Learning course is provided with study materials and you can read it after your log in or download (PDF format). Use the study materials to reinforce key points and to keep a reminder of what you already learned as well as you can save it in your computer for future reference. The access of this study material is removed after exam is cleared and on line certificate is prepared for the student.

EXAMINATION AND COURSE CERTIFICATE

All paid E-learning course includes the Course Certificate that is issued upon course completion and passing the session exams as well as a final exam given in the course with minimum 60% marks. The option to reappear in the exam is also given to student, if failed in any exam.

END OF COURSE INSTRUCTION

After completing the session and passing each session examination the student can appear for final exam. Once the final exam is cleared then it is considered a end of course. The training certificate is ready on our LMS and student can print it or save the training certificate. It is also available for verification by entering the name and certificate number.

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Why Learn with us?

Why Learn with Punyam Academy Online Training

How To Get Certification?

How to get Certified for Online ISO Auditor Course
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What Our Customer Says...

Blaizon C Mathai
Abu Dhabi, UAE

I would like to extend my sincere gratitude in introducing this program. Course material and presentations very valuable indeed and informative too. Even presentations made in simple language

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California, USA

Great e-learning course by Punyam Academy, easy to use and learning can be done at your own pace. Material and content provided is exceptional. I would definitely recommend to anyone

Paul Thompson
South Africa

My first online course experience and it was pleasant to attend PAS102. I found the course to be very thorough and covered all aspects that are needed to carry out auditing.

Mary Smith
Dubai, UAE

The course has good information for new auditors or anyone that wants to be an internal auditor for understanding the standard. The content was very relevant, and the process of assessment required me to really understand the coursework

Nancy Lewis
South Africa

I was very happy to be able to complete the course online. I enjoyed being able to complete the course at my own pace. The support from Punyam Academy team has been great. Thanks!

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California, USA

A valuable online opportunity to further skills and knowledge. Enrol for ISO/IEC 17025 auditor course, and fills best certified course in minimum cost

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Abu Dhabi, UAE

Excellent training at Punyam Academy, friendly atmosphere and lovely staff, highly recommended. Voice enable presentation gives me filling like live training, which saves my time.

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UAE

Best place to go for ISO/IEC 17025:2017 Internal Auditor training. I have attended classroom training and found them extremely beneficial and enjoyable. Trainers are very understanding and knowledgeable.

Daniel Johnson
Washington, USA

I appeared for ISO 45001 auditor training course. Highlight of this course is good audio visual presentation, study material to download as well as exams to review my knowledge.

Charles Wilson
Abu Dhabi, UAE

Congratulations to Punyam Academy team for providing best knowledge sharing platform online. Achieved ISO 9001 internal auditor certificate, looking forward to enrol next auditor course very soon.

Karen Smith
California, USA

The course more economical compared to classroom training and flexible timings make it more recommendable. Looking forward for more complex courses like PMP, IRCA certified courses etc.

Ajit Patel
Altrafine Gums

I am highly satisfied with your course on food safety management system. Now I am fully aware about FoSTaC requirements and appreciate efforsts of Punyam Academy throughout the training session.

Dr. Bharat Agrawal
Analytical Development Laboratory Torrent Research Center

The training materials given by Punyam Academy experts proved to be very useful in managing our own requirements. We appreciate trainer's knowledge and efforts in delivering good sessions. All the best for upcoming training programs.

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Meghmani Industries Limited

I am happy with the certified ISO/IEC 17025:2017 auditor training course at Punyam Academy. Now I am fully aware about ISO/IEC 17025:2017 transition auditing and quality management requirements for testing laboratory.

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ISRO

Thank you Punyam Academy for providing me world class learning at affordable cost. Trainer has very good knowledge about subject. Training environment & facility at training center is exceptional.

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CEO, Bombaywalla Foods

A great step has been taken by organizing Food Safety Training and Certification (FoSTaC). This knowledge sharing will only bring all the business motive together of common standard, quality and good healthy surrounding. My India is growing - Keep it up Punyam Academy.

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Terapanth Foods Limited

Attending FoSTaC training course for food safety management system is awasome experience. Now I am fully aware about food and quality management requirements in food manufacturing organization.

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Mazda Limited

Attending classroom training at Punyam Academy was a wonderful experience. I got the opportunity to learn FSSAI requirements as FoSTaC training from experienced instructors.

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Saudi Arabia

I have purchased and successfully completed ISO 9001:2015 certified internal auditor training course. It is Very professional and helpful training program customised to achieve maximum customer satisfaction.

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United Kingdom

Training material was of a high standard. Exams were very goo and made you think.

Billy Croker
United States of America

Very good and through course. Make you really think about somethings and the way you perform an audit.

Irron R Collins
United States of America

Course is very informative, easily understood and provides good understanding of requirements as needed. However could not print my certificate.

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Mauratius

I loved the course. Just what I needed for my calibration journey. Looking forward to taking more courses at Punyam Academy.

Jose Cabrera
United States of America

The material provided during the course was adequate to provide the required knowledge of ISO 13485:2016 in preparation for each session exam and final exam. Very happy with the course, will recommend it to other colleagues.

Dr. A. K. Gupta
India

Nicely prepared learning programme , helpful to prepare Quality Manual and accreditation for laboratory.

KEITH SPENCER
Trinidad and Tobago

The course was very comprehensive and practical! An indispensable training resource for prospective ISO 45001 lead auditors.

UK Lee
South Korea

It was very helpful to get ISO 14001 auditor qualification, thanks a lot.

PARTH SHIKHARCHANDRA JAIN
India

Well defined Training Program... Thanks...!!!

Johan Pretorius
South Africa

The course was very comprehensive and practical! every thing is well explained.

Maud Van Looy
Belgium

The content of the training was very useful to the team, and all of our team members have completed the training successfully.

Shiv Prakash Bhutra
India

There was a good pace and tone to the training in online E- learning course, which kept it interesting throughout.

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India

The design of the course, including clarity of presentation, quality of video and audio, session exam are excellent.

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